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Refund Policy

 

Returns
Customers have [7] calendar days to return an item from the date they received it. To be eligible for a return, the item must be unused and in the same condition that customer received it. The item must be in the original packaging. All the delivery cost for return will be bear by the customer. 

Kindly follow the steps as below

1. Kindly provide us your Invoice Number (etc #181017) and send to please contact us via email at enquiry@allcharacterstore.com or whataps via 60102123891

2. We will provide you the return address for return via email or whataps. 


Refunds
Once we received the returned item, we will inspect it and notify the customer that we have received the returned item. We will immediately notify the customer on the status of the refund after inspecting the item. If the return is approved, we will initiate a refund to the customer. All refunds will be credited as store credits to the customer's Account. The store credit at allcharacterstore.com Account can be used for next purchase. Refunds to credit card or cash are not available.

Kindly follow the steps as below

1. Kindly provide us your Invoice Number (etc #181017) and send to please contact us via email at enquiry@allcharacterstore.com or whataps via 60102123891

2. We will provide you the refund confirmation via email or whataps.