Shipping & Delivery Policy
SHIPPING POLICY
At this moment, we are only provide shipping to Malaysia including Sabah & Sarawak.
Postage Fee & Charges
We are currently using GDEX as our courier partner to ensure all online purchase are delivered fast, safe and reliable to you.
For more information about GDEX, please visit https://www.gdexpress.com/malaysia/home/
The charges of postage fee as below
1. West & East Malaysia - RM5 (postage fee) per order
FREE SHIPPING
1. Minimum spend on RM50 per order to entitled FREE SHIPPING Promotion.
2. Free shipping program is for a limited time only.
3. Free shipping program only applies for orders within Malaysia only.
Delivery Time
We have a dedicated team to ensure that all your shopping experience with us will be the highest satisfaction ever. We goes extra mile to bring smile on all our customers when they received their package. The smile of our customer is priceless to us.
- We will ship out the goods to the courier company within 2 - 7 working days from the day you placed an order.
- We will ship out the goods on Monday - Friday and we do not ship the goods on weekend and public holiday.
- Our business operation hour is starting from 10.00 am until 6.00 pm from Monday to Friday, and we are closed on Saturday, Sunday and Public holiday
If there's any problem with your delivery, please contact us via email enquiry@allcharacterstore.com or what apps via 60102123891
Shipping Address
Our product is to be delivered to you at a requested address. It is essential during delivery, someone is in to receive the products.
If you are at work, it would be advisable to ship to your office address.
Kindly provide us the correct shipping address, otherwise we are unable to send the parcel to you.
Delivery Condition
We required somebody responsible to check that they received the product/parcel in a good condition upon delivery.
If the product/parcel is found damaged, customer should not accept the parcel and immediately return to the courier representative.
Once the product has been delivered and sign for, we are unable to accept any liability neither for any damage sustained to the product thereafter nor for any failure to follow the instruction provided.
Please do inform us immediately if you need any help via email at enquiry@allcharacterstore.com or what apps via 60102123891
Faulty Item
If you received a faulty item, please inform us immediately.
Kindly follow the steps as below
1. Take photo of your item (the part that is faulty)
2. Kindly provide us your Invoice Number (etc #181017) and send to please contact us via email at enquiry@allcharacterstore.com or whataps via 60102123891
3. We will exchange your item for a new one. In your faulty item is out of stock, we will reimburse you with store credit or refund back to you via bank transfer within 14 working days.
Incorrect Item
If you received an incorrect item, please inform us immediately.
Kindly follow the steps as below
1. Take photo of your incorrect item
2. Kindly provide us your Invoice Number (etc #181017) and send email to enquiry@allcharacterstore.com or whataps via 60102123891
3. We will send you back the actual item that you ordered. If the item that you order is out of stock, we will reimburse you with store credit or refund back to you via bank transfer within 14 working days.
Missing Item
If an item is missing in your order , please inform us immediately
Kindly provide us your Invoice Number (etc #181017) and send email to enquiry@allcharacterstore.com or whataps via 60102123891
